FAQs

FREQUENTLY ASKED QUESTIONS

  • How do I make a return?

    We want you to love your purchase. If for any reason you’re not completely satisfied, you can return your item within 14 days of delivery.

    Return Conditions

    Unworn, unused, and returned in original condition with tags still attached.

    Customers are responsible for the return shipping costs unless the item is faulty or incorrect.

    How to Return Your Order

    1. Repackage the item securely.

    2. Include your name, order number, and reason for return inside the parcel.

    3. Send the return to:

    Returns Department
    Arrow Brook House
    Bingley
    BD16 3ER
    United Kingdom

    We recommend using a tracked service to ensure your return reaches us safely.

    Refunds

    Once your return is received and inspected, we’ll issue a refund to your original payment method within 5–7 working days. You’ll receive a confirmation email once it’s processed.

  • Product care guide

    To keep your garments looking and feeling the best, follow these care instructions:

    Machine Wash cold at 30°C with similar colours

    Use mild detergent – avoid bleach or harsh chemicals

    Wash inside out to preserve print and fabric quality

    Do not tumble dry – lay flat or hang to air dry

    Iron on low heat – avoid ironing directly on any prints

    Do not dry clean

    Do not bleach

    Organic cotton improves with care; wash less, wear more.

  • Standard delivery information

    We use Royal Mail Standard Delivery to ensure your order arrives safely and promptly.

    Typically 2–4 working days within the UK after dispatch.

    Orders are usually processed and dispatched within 1–2 working days of purchase.

    Standard Royal Mail services may not include tracking. If you require tracking, please choose an upgraded shipping option at checkout.

    Royal Mail will make one delivery attempt. If you’re not available, a card will be left with instructions on how to collect your parcel.

    UK mainland only. For deliveries to remote or offshore locations, additional time may be required.

  • Size guide

    Click here to view our size guide.